Kole Imports Reviews

Mr. Franco truly stands out as a fantastic representative for your company. He helped me with incredible professionalism and warmth. He’s definitely an employee to be valued and take pride in. Thanks a bunch, Kole Imports! I really dig your products and will keep buying from you.

Chatting with Michael was a real treat. He was always quick to respond and super polite. Being in sales and customer service myself, I can say Michael nailed all the necessary skills. I'm really thankful for the help he provided.

Awesome! Super quick customer support. Neatly packed and speedy delivery. I’ll definitely be ordering again. Thanks a bunch!

Michael Franco was super helpful and handled my issue right away. I’ll definitely be ordering from this company again thanks to him. He’s a real asset to the team. Thanks a bunch! Stella Newton

Kole Imports offers awesome goods at really fair prices. My orders have consistently shipped quickly and arrived in excellent shape. I ran into a hiccup with my recent order, so I reported it online, and the customer service manager reached out to me, sorting out the issue swiftly and politely. Big thanks to Kole for their fantastic customer support!!

It took a little while for them to get back to me, but they did send me a tracking number. Now, I'm just waiting on my order. My restaurant is giving away toys for children in need this Christmas. I placed an order for over $900 in toys, which was shipped on 12/6/2022, but I still haven't gotten an email with the tracking info!

I placed my first order as a newbie with Kole Imports, and let me tell you, it’s been quite the hassle. I bought some items that were both defective and damaged. Initially, I was in touch with Angel Fundora, who completely ignored me during the two-week return window after he misled me about not accepting a tax-exempt resale certificate. After that, I spoke with Michael Franco, and honestly, it was one of the worst experiences I've had with a manager. Mike asked me to drop the dispute to assist me and promised a credit of $82.97, which turned out to be another lie. Then I dealt with Evelyn, who insisted I had received a credit back, but I showed her my Kole charges, and there was no credit at all. I ended up with four different deliveries for what should have been a straightforward order, and it turned into a total mess. I really want to succeed in my new business, so I thought I’d be careful with new suppliers. I was considering a second order, but given the service I’ve experienced, it’s been a huge waste of time and a letdown. Evelyn tried to fix things, but she was just as unhelpful as the first rep. BE REAL CAREFUL with this company. I even reached out to upper management and Rob Kole, the owner, but they just don’t seem to care or respond.

I won't be checking their clearance emails anymore. I wasted an hour and a half adding items to my cart, only to discover at checkout that they expect me to shell out $80 for shipping. Not gonna happen again!

I made an order that ended up needing a few adjustments, and Michael was super helpful and patient in ensuring our requirements were fulfilled. Really top-notch service!

I ran into a problem with getting an item that wasn't what I had requested, and I was informed that I needed to return it at my own cost, plus a 15% restocking fee.

I voiced my dissatisfaction with that deal.

However, it was resolved without any hassle pretty swiftly.

All in all, I'm happy with the outcome and would probably shop here again.

My latest order was missing 20 items and I received 70 of the wrong ones. I shot them an email right away with pictures and requested assistance. Ended up having to file a PayPal claim, hoping to get my cash back. They STILL haven't made any effort to assist, resolve, or refund me. They do have some sweet deals, but only if you’re fortunate enough to actually receive what you ordered.

EDIT - I’ve reached out to them directly multiple times, but still no reply.

Regrettably, we needed to send back three orders since the items weren't quite what we wanted. We really valued the effort Michael put in to fix things and refund our money after we sent the products back.

Kole Imports really has the worst customer service around. They never return calls or emails. It took them 9 days just to process my order, and then they sent a bogus tracking number. Watch out! This company clearly doesn’t give a hoot about your business. Alma Corral and Michael Franco, you should be embarrassed by the way you run things.

The customer support here is truly remarkable. Michael Franco jumped right in to tackle any problems and sorted everything out before we even hung up. I've placed numerous orders with this company and never faced any problems. After witnessing how they dealt with a few bumps in the road, I’m completely confident in placing future orders with them.

I’m really pleased with the service I’ve received from Mr. Mark Inocente. He’s been a huge help with all my orders and provides excellent customer support. Honestly, without folks like him, the company wouldn’t be able to thrive. I’m truly satisfied.